Shipping Policy

At Lightened Crafts, we are committed to delivering high-quality metal wall art with a seamless and efficient shipping process. Please review our shipping policy to understand how your orders are processed and delivered.

1. Order Processing Time

  • Orders are processed within 1-2 business days (Monday – Friday), excluding holidays.
  • Orders placed after the order cut-off time (5:00 PM EST) will be processed the next business day.

2. Shipping Time & Delivery Estimates

  • Transit time: 3-5 business days (Monday – Friday).
  • Total estimated delivery time: 4-7 business days, depending on customer location.
  • Delivery times are estimates and may be subject to carrier delays beyond our control.

3. Shipping Costs

  • We offer free shipping on all orders.

4. Shipping Destinations

  • We currently ship within the United States.
  • At this time, we do not offer international shipping.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • You can track your order using the provided tracking number through the carrier’s website.

6. Address Accuracy & Undeliverable Packages

  • Customers are responsible for providing accurate shipping addresses at checkout.
  • If an order is returned due to an incorrect or undeliverable address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

7. Delayed or Lost Shipments

  • If your order has not arrived within the estimated delivery timeframe, please contact us for assistance.
  • Lost packages due to carrier errors will be investigated, and we will work with the carrier to resolve the issue.

8. Damaged or Missing Items

  • If you receive a damaged package or an item is missing, please contact us within 48 hours of delivery.
  • We may request photos of the damaged product and packaging to process a claim.

9. Returns & Exchanges

  • We accept returns for both defective and non-defective products within 30 days of delivery.
  • Exchanges are available for eligible products.
  • Please visit our Return Policy for more details.

10. Contact Us For any shipping-related inquiries, feel free to reach out to us:

Lightened Crafts
Email: support@lightenedcrafts.com
Phone: +1 513-683-5249
Office Address: 346 Heidi Ct, Maineville, OH 45039, USA