Return & Refund Policy

At Lightened Crafts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read the following policy to understand how we handle returns and refunds.

1. Return Eligibility

  • We accept returns for both defective and non-defective products within 30 days of delivery.
  • Items must be in new, unused condition and include all original packaging.
  • Returns must be initiated through our customer support team before shipping the item back.

2. Return Process

  • To start a return, contact us at support@lightenedcrafts.com with your order details.
  • Once your return request is approved, you will receive instructions on how to ship your item back.
  • The customer is responsible for return shipping unless the item is defective or incorrect.
  • Returns should be mailed to our office at 346 Heidi Ct, Maineville, OH 45039, USA.

3. Refund Policy

  • Once we receive and inspect your returned item, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • If the return is due to a defective or incorrect product, we will cover the return shipping cost.
  • Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • If you need to exchange an item, contact us within 30 days of delivery.
  • Exchanges are only available for items in new, unused condition.
  • If the requested item is unavailable, we will process a full refund instead.

5. Restocking Fees

  • We do not charge any restocking fees on returns or exchanges.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos of the item and packaging.
  • We will arrange for a replacement or issue a full refund, including shipping costs.

7. Non-Returnable Items

  • Customized or personalized products cannot be returned unless they arrive damaged or defective.

8. Contact Us If you have any questions regarding our Return & Refund Policy, feel free to reach out to us:

Lightened Crafts
Email: support@lightenedcrafts.com
Phone: +1 513-683-5249
Office Address: 346 Heidi Ct, Maineville, OH 45039, USA