Return & Refund Policy

At Lightened Crafts, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy below to understand how to return an item or request a refund.

1. Returns

We accept returns within 30 days of your purchase. To be eligible for a return, your item must be in the same condition as when you received it, including being unused and in its original packaging.

  • Return Method: You can initiate a return by contacting us via mail.
  • Contact Information:

Once your return is approved, we will provide instructions for returning the product. Please ensure the item is securely packaged to avoid damage during transit.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund to your account.

  • Restocking Fee: There are no restocking fees for returns.
  • Refund Time: 10 business days after the returned item is received and inspected.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you would like assistance with the exchange process, please contact us at support@lightenedcrafts.com.

4. Non-Returnable Items

Certain items may not be eligible for return, such as:

  • Customized or personalized products
  • Items marked as final sale

If you are unsure whether your item qualifies for a return, please contact us, and we will be happy to assist you.

5. Return Shipping

You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

If your order arrives damaged or you receive a defective item, please contact us immediately at support@lightenedcrafts.com. We will work with you to resolve the issue promptly and offer a replacement or refund as needed.

7. Contact Information

If you have any questions about our Return & Refund Policy or need assistance with your return, please donโ€™t hesitate to get in touch: