FAQs

Welcome to the Lightened Crafts FAQs page! Here, we’ve gathered the answers to some of the most commonly asked questions regarding our products, shipping, returns, and more. If you have any additional inquiries, please feel free to contact us.

1. What products does Lightened Crafts sell?

At Lightened Crafts, we specialize in high-quality metal wall art. Our collection includes a variety of designs, perfect for adding a unique touch to your home or office décor. Explore our range and find the perfect piece to enhance your space.

2. How do I place an order?

Placing an order on our website is easy! Simply browse our collection, select the items you wish to purchase, and proceed to checkout. You can pay using a variety of secure payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

3. What is your order cut-off time?

Our order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the following business day.

4. How long will it take for my order to arrive?

  • Handling time: 1-2 business days (Mon – Fri)
  • Transit time: 3-5 business days (Mon – Fri)
  • Total delivery time: Typically, 4-7 business days, depending on your location.

We offer free shipping on all orders, ensuring a smooth and efficient delivery process.

5. Do you accept returns?

Yes, we accept returns for both defective and non-defective products. If you are not satisfied with your purchase, you can return it within 30 days of receipt.

  • Return Method: Returns must be made via mail.
  • Restocking Fees: We do not charge restocking fees for returns.
  • Refund Processing Time: Your refund will be processed within 5 business days.

6. Can I exchange my product?

Yes, we accept exchanges for our metal wall art. If you would like to exchange a product, please contact our customer support team to initiate the process.

7. What is the condition of the product you sell?

All products sold by Lightened Crafts are brand new and carefully inspected to ensure they meet our quality standards before shipping.

8. What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Credit/Debit Cards: American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Visa
  • Other Payment Methods: PayPal, Shop Pay, and Venmo

Simply select your preferred payment method during checkout.

9. Do you offer international shipping?

Currently, we only offer shipping within the United States. We hope to expand our shipping options in the future.

10. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us:

Our customer support team is here to help you with any inquiries or concerns.

11. Do you offer free shipping?

Yes, we offer free shipping on all orders, so you don’t have to worry about additional shipping costs.

12. What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately. We will arrange for a return and replacement at no extra cost to you. Ensure that you keep the original packaging for the return process.

We hope this FAQ page provides the answers you need. If you have more questions, feel free to reach out to us anytime!