FAQs

1. What type of products does Lightened Crafts offer?

At lightenedcrafts.com, we specialize in premium metal wall art, designed to elevate your home or office décor. Each piece is crafted with attention to detail, offering a stylish and durable way to enhance your space.

 

2. How long does it take to process my order?

We have a handling time of 1-2 business days (Monday to Friday). Once your order is processed, it will be shipped promptly.

 

 

3. What is the estimated delivery time?

The total delivery time depends on your location, but most orders are delivered within 4-7 business days. This includes handling time (1-2 days) and transit time (3-5 days).

 

 

4. What are your shipping fees?

Shipping is free on all orders across the United States. There are no hidden charges.

 

 

5. What payment methods do you accept?

We currently accept PayPal, providing you with a secure and reliable way to shop online.

 

 

6. What is your order cut-off time?

Our order cut-off time is 5:00 PM (Eastern Standard Time), Monday through Friday. Orders placed after this time will be processed the next business day.

 

 

7. What is your return and refund policy?

We want you to be fully satisfied with your purchase. We accept returns on both defective and non-defective products within 30 days of delivery.

  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: Refunds are typically processed within 5 days after we receive your returned item.

 

8. Can I exchange an item?

Yes, we offer exchanges for products in new condition. If you’d like to exchange your purchase for a different design, please contact our support team.

 

 

9. What condition do products need to be in for a return?

We only accept products in new condition, meaning they should be unused and in their original packaging.

 

 

10. Do you offer international shipping?

Currently, lightenedcrafts.com only ships within the United States.

 

 

11. How can I contact customer support?

If you need assistance, feel free to reach out to us using the details below:

Email: support@lightenedcrafts.com
Address: 5908 Red Coach Rd, Dayton, OH 45429, USA

 

 

12. What makes Lightened Crafts metal wall art unique?

Our metal wall art is crafted from high-quality materials, blending modern design, durability, and artistic craftsmanship. Whether you’re decorating your living room, office, or outdoor space, our eye-catching designs make a bold statement.