Welcome to Lightened Crafts, your trusted source for premium metal wall art. To ensure a smooth and secure shopping experience, we have outlined our Payment Policy below. By placing an order on our website, you agree to adhere to this policy.
1. Accepted Payment Method
At Lightened Crafts, we prioritize safe and efficient payment processing to protect your information. We currently accept:
- PayPal – Pay securely using your PayPal balance, linked bank account, or credit/debit card through PayPal’s trusted platform.
PayPal ensures your financial information remains protected and encrypted, adding an extra layer of security to every purchase.
2. Payment Timing & Order Processing
Immediate Payment Required
- All orders must be paid in full at the time of checkout.
- Orders without completed payment will not be processed or shipped.
Processing & Shipping Timeline
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1-2 business days (Monday – Friday)
- Transit Time: 3-5 business days (Monday – Friday)
- Total Delivery Time: 4-7 business days based on destination.
For more details, visit our Shipping Policy.
3. Currency & Transaction Security
Currency
- All transactions are processed in US Dollars (USD).
Secure Transactions
- We utilize PayPal’s secure gateway, ensuring that all payment information is encrypted and protected during every step of the transaction.
- Lightened Crafts does not store your credit card, debit card, or bank information on our servers, providing an added layer of protection.
4. Order Confirmation
After successful payment, you will receive an order confirmation email with your order details, including:
- Order number
- Product(s) purchased
- Total amount paid
- Billing and shipping information
- Estimated delivery timeframe
If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us directly.
5. Payment Issues & Failed Transactions
If your payment is declined or encounter any issues, please check:
- Your PayPal account balance
- Billing information accuracy
- PayPal’s security checks (unusual activity may trigger additional verification)
If you are unable to resolve the issue, please contact PayPal customer support or Lightened Crafts customer service at:
- Email: support@lightenedcrafts.com
- Phone: +1 937-303-1733
6. Refunds & Payment Reversals
If your order is canceled or returned in accordance with our Refund & Return Policy, refunds will be issued back to the original payment method used during checkout.
- Refund processing time: 5 days after receiving and inspecting returned products.
- No restocking fees apply.
- Shipping costs are free.
7. Fraud Prevention & Security Monitoring
To maintain a safe shopping environment, Lightened Crafts employs fraud detection tools to monitor all transactions. Suspicious transactions may be flagged for additional verification or canceled if fraudulent activity is suspected.
We reserve the right to cancel any order or refuse service if fraudulent activity is suspected.
8. Changes to the Payment Policy
Lightened Crafts reserves the right to update or modify this Payment Policy at any time. Changes will be posted to this page, with the effective date updated accordingly.
9. Contact Us
If you have any questions or concerns about our Payment Policy, please contact us:
Lightened Crafts
Email: support@lightenedcrafts.com
Phone: +1 937-303-1733
Office Address: 5908 Red Coach Rd, Dayton, OH 45429, USA